Returns policies

RETURNS POLICY

At Art by B we hope you like every print you have purchased from us. However, we understand there are times you may want to return an item. If you are looking to return your purchase please follow the return it to us, as long as you kindly follow our Returns Policy instructions below.

Please note that these policies are compliant with any rights you have to a refund under the Consumer Protection (Distance Selling) Regulations 2000 and all refunds will be processed in accordance with the Regulations (where applicable) and your other statutory rights.

Returns policy instructions

Enter email your order number along with reason for return to info@theartbyb.com. 

Once this is received we will email you return instructions.

1.  Pack all the returned items in its original packaging, along with a print off of your order confirmation email. You can use the outer box the items arrived in or another box, if you prefer. However, please retain the original packaging of the item itself.

2.  Take your returns package to your local post office or use a courier service. We will provide the address to return the items to in the return instructions email. You will be responsible for the delivery charges of sending the items back. 

3.  We recommend returning your items via a method that can either be tracked or provide proof of delivery.

4. You will get an email from us as soon as we receive your items back in our warehouse.

ELIGIBILITY 

Any item you've ordered on this Website is eligible for returns as long as you email a return request within 14 days of receiving your item. Then you just need to send the item back to us within another 14 days from raising your return.

The item must be unused, in the same condition that you received it and in its original packaging as delivered to you.

EXCEPTIONS

Unfortunately, we're not able to give refunds for the following items:

  • Unwanted items returned after 30 days.
  • Items without a emailing info@theartbyb.com a return request 
  • Damaged items not notified by email to us within 14 days.
  • Gift cards.
  • Delivery charges.
This does not affect your statutory rights.
REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also send you an email to notify you of the approval or rejection of your return request.

Provided your item is eligible for return and you have met our Returns Policy, your return request will be approved and you will receive a full refund for the amount you paid for the item, less original delivery charges.

Your refund will be processed and a credit will automatically be applied to the original method of payment within 14 business days.

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.